Refund and Cancellation Policy

Last updated: October 28, 2026

This policy explains how cancellations, returns and refunds work for orders placed with Limitless Alt Med through this website.

Cancelling an order

You can cancel an order at no charge at any time before it has been approved by the reviewing physician and sent to the pharmacy. To cancel, contact Limitless Alt Med through this website or your client portal. Once an order has been sent to the pharmacy to be filled, it can no longer be cancelled.

Orders that are not approved

A licensed physician reviews every order before it ships. If an order cannot be approved, it is cancelled and refunded in full. You do not need to request this.

Returns

Prescription medications cannot be returned or exchanged once they have been dispensed. Pharmacy regulations do not allow a dispensed medication to be taken back and reused, for the safety of every patient.

Damaged, incorrect or missing orders

If your order arrives damaged, is not what was prescribed, or does not arrive, contact Limitless Alt Med within 10 days of the delivery date. We will arrange a replacement or a refund.

How refunds are paid

Approved refunds are returned to the original payment method within 10 business days. Your bank may take a few more days to show it.

Services already provided

Fees for a consultation or service that has already taken place are not refundable.

Questions

Questions about an order or this policy can be sent to Limitless Alt Med through the contact options on this website.